Every organisation wants to make their productivity more predictable and efficient. In order to do this many processes are created to monitor the productivity, foresee the problems and ultimately bringing quality in the work. And that is an important thing to grow for an organisation. Every company put a huge effort in making the processes run smoothly. But sometimes processes become obstacles in work. And unfortunately the real picture get different from ideal.
In order to ensure the processes work organisation creates more processes to manage and monitor processes. But the story remains the same.
This problem is not with the processes instead with the human factor associated with the processes. Lets try to understand this problem with more interesting example. Suppose I constituted a football team. In my team in order make the game more cleaner and defined I defined the role of each player. I asked defenders not to try to goal and forwarders will only make the goal. The team followed the instructions very sincerely. During the gameplay a situation came when none of players of the rival team was near to the goalpost and one of our defender was having the ball very close to goalpost, there was high probability of goal. As he was instructed not to try for a goal he didn’t tried for goal and passed ball to other players. Ultimately team couldn’t win the match as both teams were having the same score. So what was the problem when everyone was playing his role appropriately. Here the problem was everything situation cannot be predicted and ultimately rules/processes cannot be defined for those situations. If it could be possible to predict the all aspects of human behaviour and situations we can program the whole system. Every rule will get programed and robots will perform all the tasks and there will not be any need of human. And the tasks would be done how it is done on assembly line of a automobile manufacturing company. Then the future will be similar to what is depicted in Terminator movie series.
Fortunately or unfortunately we cannot predicts each and everything. There will always be human factor associated with work always. So we should respect the nature and we should make ourself flexible enough to adapt according to the situation to get the results in our favour. And there the human creativity comes in, we should be creative to figure out new ways to cop up with new situation.
Processes not only become the obstacles in unpredictable situations but also become a tools for poisonous people in the system to defend themselves. Let’s continue with previous example, If someone is a corrupted and is not giving his best no process cannot assess that until game is over and scorecard is in front of you but human eyes can see this.
You might be thinking I am against the processes but I am not. What I want to say is humans are not machines. Humans are natural creature so should be managed in more natural way. The way I think is collaboration. Collaboration can solve all those those problems which process cannot. That is why in each sport, team spirit is always kept on top, as sports are very unpredictable.
That is why I think the processes should be kept below collaboration. Every time if you are going to build a new process keep in mind two things.
- Processes should be created for defining the game(work flow) not for roles. Which means player should be allowed to kick the ball depending on the situation. where is the goalpost should be define.
- If process is affecting the collaboration negatively, just abandon it and either look for new process or try to resolve the problem without process by collaboration. If you can see someone is not playing fairly do not wait for the scorecard to prove that. Act accordingly!